Customer Help - FAQs
Our dedicated team is always here to assist.
Common purchase queries answered
Orders and Shipping
You can also view our shipping policy for more information.
Your order will be shipped within 2 days of ordering, Monday to Saturday. Order cutoff time is 3pm ET.
Transit times are between 2-6 days, shipped mon-sat.
You can update any personal information by logging in your account. If you are having trouble accessing your account you can reset your password or contact us.
After placing an order you will receive a purchase confirmation email. Once your order is shipped you will also receive a shipment email detailing the tracking information.
We use Stripe as our payment processor for orders. Stripe checkout pages are PCI compliant.
we do not handle your sensitive card data; it goes directly to the payment processor’s servers. You can read more about Stripe here: Stripe Privacy Policy
Currently we only ship to the USA. All USA shipping is covered by our Free shipping option.
Most of the time, your items will come in one package. However if you order multiple items, it is possible they could come from different warehouses. You will be informed of this with your shipping confirmation email.
If you are have any additional questions feel free to call us directly on 1 (347) 354-1795 or Email us at [email protected] or using another method on our contact us page.
If you need to swap an item
Returns and Exchanges
You can also view our returns policy for more information.
If for any reason you are not 100% Satisfied with your order – we offer a 30 days money back guarantee. For more details, please visit our returns policy page.
In the unlikely event that there is an issue with your order, please call us directly on 1 (347) 354-1795 or Email us at [email protected] or contact us using another method on our contact us page.
In the unlikely event that there is an issue with your order, please call us directly on 1 (347) 354-1795 or Email us at [email protected] or contact us using another method on our contact us page.
If you would like to speak to our customer support staff, you can call us directly on 1 (347) 354-1795 or Email us at [email protected] or contact us using another method on our contact us page.
If there was a mistake with any details you supplied when making a purchase, Please reach out to us ASAP so we can amend your order. You can call us directly on 1 (347) 354-1795 or Email us at [email protected] or contact us using another method on our contact us page.
If your order has not yet shipped, we will endeavour to make the necessary changes. Please reach out to us ASAP so we can amend your order. You can call us directly on 1 (347) 354-1795 or Email us at [email protected] or contact us using another method on our contact us page.
If you are looking to request a product you no longer see or which is out of stock, we will usually be able to make a custom order for you. Please call us directly on 1 (347) 354-1795 or Email us at [email protected] or contact us using another method on our contact us page.